Privacy & Cookie Policy.

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Last updated: 19 August 2026

Osprey Interiors (Rugeley) Limited is a family-run business specialising in kitchens, bathrooms, bedrooms, media walls and other fitted interiors.

Osprey Interiors (Rugeley) Limited
Company number: 14777574
26 Market Street
Rugeley
Staffordshire
WS15 2JJ

Telephone: 01889 441648
Email: info@ospreyinteriors.uk

For data protection purposes, Osprey Interiors (Rugeley) Limited is the controller of the personal information described in this policy.

Depending on how you contact or work with us, we may collect:

• Your name, address, telephone number and email address.
• Information included in an enquiry or free consultation booking.
• Details about your property, project, requirements, measurements, preferred products and budget.
• Appointment, quotation, order, invoice and payment records.
• Emails, telephone notes, messages and information submitted through our website chat or AI assistant: WhatsApp messages and other correspondence.
• Feedback, reviews and photographs relating to completed projects.
• Technical information about visits to our website, including IP address, browser, device and pages viewed.
• Cookie and analytics information where you have consented to non-essential cookies.

If you voluntarily tell us about mobility, accessibility, or health-related requirements so we can recommend suitable products or designs, we will use that information only for this purpose. Please only provide information that is relevant and necessary. Where required, we will ask for your explicit consent.

Our website does not collect or process online card payments.

We may collect information:

• Through our website enquiry and consultation-booking forms; through our website chat and AI assistant. 
• By telephone, email, WhatsApp or social media.
• During showroom visits, home appointments and design consultations.
• When preparing quotations, processing orders or managing projects.
• From another person who refers or contacts us on your behalf, where they have permission to do so.
• Through website cookies and analytics, subject to your choices.

 Our website chat uses an AI assistant provided through GoDaddy. Messages may be processed automatically to answer common questions and may be reviewed by Osprey Interiors so that we can respond or follow up. Please only provide information that is relevant to your enquiry.

We use personal information to:

• Respond to enquiries and arrange consultations.
• Understand your requirements and prepare designs and quotations.
• Supply products and coordinate agreed services.
• Manage appointments, orders, deliveries, invoices and customer service.
• Communicate with you about an enquiry, order or project.
• Work with suppliers, delivery companies and independent tradespeople involved in your project.
• Maintain business, accounting and legal records.
• Resolve complaints, disputes or warranty matters.
• Protect our business and prevent fraud or misuse.
• Improve our website, services and customer experience.
• Request feedback or a review after providing a service.

We do not currently use customer information to send promotional marketing emails or text messages. Appointment reminders, project updates, customer-service messages and review requests are not promotional marketing.

Our lawful bases may include:

• Taking steps at your request before entering into a contract.
• Performing a contract with you.
• Meeting our legal and regulatory obligations.
• Our legitimate interests in operating and improving our business, providing customer service, maintaining records and protecting our legal rights.
• Your consent, where this is required, including for non-essential cookies, certain photographs or health and accessibility information.

You may withdraw consent at any time, although this will not affect processing that took place before consent was withdrawn.

Where necessary, we may share relevant information with:

• Product manufacturers, suppliers and delivery companies.
• Independent installers and tradespeople involved in or quoting for your project, where you know and agree that we may pass the details to them.
• Website, email, booking, analytics and IT-service providers, including GoDaddy and Google.
• Accountants, insurers, professional advisers and legal representatives.
• Government departments, regulators, courts or law-enforcement authorities where legally required.
• A purchaser or adviser if the business is sold or reorganised.

Independent fitters and tradespeople are responsible for how they process information provided directly to them.

We do not sell personal information to third parties.

Some technology and service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate legal safeguards are in place, such as UK adequacy regulations or approved contractual protections.

We keep personal information only for as long as reasonably necessary.

As a general guide:

• Enquiries that do not proceed may normally be retained for up to two years after the last contact.
• Customer, project, contract, invoice and accounting records may normally be kept for up to six years after the relevant transaction or project ends.
• Health or accessibility information will be kept only for as long as it is genuinely required.
• Reviews and project photographs may remain in use until they are no longer required or any relevant consent is withdrawn.

Information may be retained for longer where necessary to meet a legal obligation or establish, exercise or defend a legal claim.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access is limited to people and service providers who need the information for legitimate business purposes.

Cookies are small files placed on your computer, tablet or telephone when you visit a website.

Our website may use:

• Essential cookies required for security and basic website functions.
• Functional cookies that remember choices or enable website features.
• Analytics cookies that help us understand website visits and improve performance.
• Advertising or social-media tracking technologies, such as Meta tools, where enabled.

Non-essential cookies and tracking tools are only used after you select Accept on the cookie notice. You may select Decline and continue using the website without non-essential tracking.

You can also control or delete cookies through your browser settings. Clearing your saved cookie preferences may cause the website’s cookie notice to appear again.

Our website may contain links to Google, Facebook, TikTok, WhatsApp and other third-party websites. Those organisations operate under their own privacy policies, and we are not responsible for their websites or data-handling practices.

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information.
• Ask us to restrict how information is used.
• Object to certain processing.
• Ask us to transfer information in a suitable format.
• Withdraw consent where processing relies on consent.

These rights are not absolute and may be subject to legal exceptions.

To make a request, contact info@ospreyinteriors.uk. We may need to confirm your identity before responding.

If you have concerns about how we use your information, please contact:

Email: info@ospreyinteriors.uk
Telephone: 01889 441648

We will acknowledge a data-protection complaint within 30 days, investigate it without undue delay, keep you reasonably informed and explain the outcome.

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

We may update this policy when our services, website or legal obligations change. The latest version will always be published on this page with its revision date.